Collective Espresso is seeking a qualified person to join the Collective team as a barista / customer service specialist. We are looking for a smart, outgoing, genuine person who is detail oriented, passionate about coffee, and can communicate the Collective vision to the broader world. A candidate should love taking care of guests and have a desire to grow in their knowledge and understanding of specialty coffee.
Ability to provide exceptional guest service, including maintaining a calm demeanor during periods of high volume
Must be able to maintain regular and consistent attendance and punctuality
Must be able to stand and walk for up to 4 hours without a break
Must be able to bend and stoop to grasp objects, climb ladders, and lift loads up to 50 lbs. unassisted
Possess a basic understanding of coffee shops and the specialty retail market
Have a desire to educate others about our coffee and espresso methods
Knowledgeable and passionate about coffee, tea and espresso-based beverages and products
Barista experience preferred but not required
Strong cash-handling skills required
Excellent written and verbal communication skills
Must be detail oriented and able to work quickly and efficiently at the same time
Must be able to work a variety of shifts including evenings, weekends, and holidays
Ensure all guests are welcomed and engaged in a sincere and friendly manner
Respond to questions, orders and concerns with patience, confidence and professionalism. Engage customers about their drink preferences and tailor suggestions accordingly
Effectively resolve guest issues
Educate customers on all our products
Maintain high quality and consistent product standards
Demonstrate an ongoing pursuit of education, training and industry trends. Attend training sessions to constantly advance education.
Keep coffee freshly brewed, counters fully stocked and cleaned
Communicate with team members and management to solve problems and improve service.
Support and contribute to a positive team and work environment
Follow the assigned duties assigned by your supervisor to effectively open / close the cafe