Customer Service

Collective Espresso is seeking a qualified person to join the Collective team as a barista / customer service specialist.  We are looking for a smart, outgoing, genuine person who is detail oriented, passionate about coffee, and can communicate the Collective vision to the broader world. A candidate should love taking care of guests and have a desire to grow in their knowledge and understanding of specialty coffee.



  • Ability to provide exceptional guest service, including maintaining a calm demeanor during periods of high volume

  • Must be able to maintain regular and consistent attendance and punctuality

  • Must be able to stand and walk for up to 4 hours without a break

  • Must be able to bend and stoop to grasp objects, climb ladders, and lift loads up to 50 lbs. unassisted

  • Possess a basic understanding of coffee shops and the specialty retail market

  • Have a desire to educate others about our coffee and espresso methods

  • Knowledgeable and passionate about coffee, tea and espresso-based beverages and products

  • Barista experience preferred but not required

  • Strong cash-handling skills required

  • Excellent written and verbal communication skills

  • Must be detail oriented and able to work quickly and efficiently at the same time

  • Must be able to work a variety of shifts including evenings, weekends, and holidays



  • Ensure all guests are welcomed and engaged in a sincere and friendly manner

  • Respond to questions, orders and concerns with patience, confidence and professionalism. Engage customers about their drink preferences and tailor suggestions accordingly

  • Effectively resolve guest issues

  • Educate customers on all our products

  • Maintain high quality and consistent product standards

  • Demonstrate an ongoing pursuit of education, training and industry trends. Attend training sessions to constantly advance education.

  • Keep coffee freshly brewed, counters fully stocked and cleaned

  • Communicate with team members and management to solve problems and improve service.

  • Support and contribute to a positive team and work environment

  • Follow the assigned duties assigned by your supervisor to effectively open / close the cafe